Frequently Asked Questions (FAQ)
What materials do you use in your jewelry?
We use high-quality materials including natural diamond and gemstones, 14k/18k/22k gold and 925 Sterling Silver. Product descriptions will include specific material details for each piece.
Are your products hypoallergenic?
Many of our pieces are hypoallergenic and suitable for sensitive skin. Please refer to the product description or contact us directly if you have specific allergy concerns.
Do you offer custom or personalized jewelry?
Yes! We customize Jewelry as per your choice and we also offer customization options such as engraving, birthstone selection, or custom sizing on select products. Custom and personalized items are non-returnable unless defective.
How do I find my ring size?
We provide a [Ring Size Guide] on our website to help you find your perfect fit. You can also visit a local jeweler for an accurate measurement.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us at [support email or phone number] as soon as possible.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.
Where do you ship to?
We currently ship to India only.
How much is shipping and how long does delivery take?
Shipping fees and delivery times vary depending on your location and chosen shipping method. Estimated shipping times and costs are shown at checkout.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor its status.
What is your return and exchange policy?
We accept returns within 7 days of delivery on unused items in original packaging. Custom items are not returnable unless defective. Please visit our Returns page for detailed instructions.
My item arrived damaged or defective—what should I do?
We’re sorry for the inconvenience! Please contact us at [support email] within 2 days of receiving your item with Videos and Photos of the damage so we can assist you.
PS: Take the video of the product while opening the box.
Do you offer gift wrapping or gift messages?
Yes, gift wrapping and personalized gift messages are available at checkout for an additional fee.
How do I care for my jewelry?
Store your jewelry in a zip-lock pouch when not in use. We recommend storing your jewelry in a dry place, avoiding exposure to water. Keep it away from direct contact with chemicals like perfumes, sanitizers, and other harsh substances to maintain its shine and quality. A polishing cloth can help maintain shine.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale pricing for qualified retailers and bulk orders for special events. Please contact us at [our email/contact form] for more information.
Is shopping on your website secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your information.